Returns & Exchanges
The Arts and Heritage Foundation St. Albert is committed to your satisfaction and offers a 30-day return window for most items in their original, unused condition. All proceeds from our shop support local heritage and arts programming, and we aim to make your exchange or return process as seamless as possible.
Verify Eligibility
Ensure your item is in its original packaging, unused, and accompanied by the original receipt or proof of purchase within 30 days of the transaction.
Contact Our Team
Email our gift shop coordinator or visit our physical location at the Musee Heritage Museum to initiate the return request and receive a return authorization.
Prepare the Package
Securely pack the item to prevent damage during transit; if returning by mail, please include a copy of your authorization form inside the box.
Receive Your Refund
Once we receive and inspect the item, we will process your refund to the original method of payment or issue a store credit, typically within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing